[dabbelju]

Hi all,

I have a problem with the splash screen in my native app. The image is displayed correctly in the beginning. But when it is “moving” to the next screen, the image is somehow still displayed but changes size and is having other effects. I did attach 4 different things, which happen when I start the app.

sp1.png is fine, the rest is not ok.

Any thoughts?

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[support-octavio]

Hi dabbelju,

Thanks for reporting this issue. Can you provide more details about your iphone? model and SO? Also, does this happen just on 2.0.3 or 2.1? both?

[dabbelju]

Hi Octavio,

iPhone 4, Mobione 2.1 preview. Did not try it with 2.0.3.

I will try it later on on a iPhones 3Gs and iPhone 4s.

best
dabbelju

[dabbelju]

Hi octavio,

I did try it meanwhile on 3Gs, 4 and 4s. Not yet on iPad. But it is the same for all devices. Is anyone else facing this problem?

Thanks and best
dabbelju

[support-octavio]

Hi dabbelju,

Could you provide us a project to investigate? Also, are you installing the image using the iOS build wizard? (attachment image)

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[dabbelju]

Hi Octavio,

yes, thats the way I am doing it. I am sure, that the image has the correct size.

Please find attached my a part of my project.

Thanks and best
dabbelju

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[dabbelju]

Hi octavio,

it is happening on iPhone 3Gs, iPhone4, 4s and iPad (all iOS 5.1.1).

Any idea what the problem could be?

It does not happen, when I do not provide a splash screen and the default one is displayed.

In addtition to that I found another problem. When I start the app, it is downloading XML in the background. When I am on a slow (e.g. Edge) internet connection, it might happen, that the splash screen is displayed for ever. On the bottom of the screen is a very slim row where you can see, that the app is loaded in the background.

Then I started to press the buttons, where they usually are and I can navigate through the app.

Thanks and best
Dabbelju

[dabbelju]

Any idea if this is a prob on my end or a bug?

Thanks
dabbelju

[support-octavio]

Hi dabbelju,

I still thinking that you’re using the wrong images in iOS build wizard. It requires a 320×480 image, and yours is 320×460, you might got confused by the splash screen for a webapp that require this size. Could you do a double check please?

[support-octavio]

@dabbelju,

>In addtition to that I found another problem. When I start the app, it is downloading XML in the background. When I am on a slow (e.g. Edge) internet connection, it might happen, that the splash screen is displayed for ever. On the bottom of the screen is a very slim row where you can see, that the app is loaded in the background.
Has your app have to wait for the xml before it can launch and begin doing work?
Can you share details of the app’s dependency on the completion of the xml download?

[dabbelju]

Hi Octavio,

you are absoultely right. My mistake. Sorry.

Regarding the edge problem I did change the logic in my code and it works fine now. I did do synchronous ajax requests and that was “freezing” everything (as documented). So I did change it and thats it.

Thanks and best regards
dabbelju

[support-octavio]

Hi dabbelju,

I’m glad you got it working now 🙂

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